Service & after sales
Our service department works at three different levels :
- Pre-sales service
- After sales service
- Service towards our dealers during the sale
Three levels of servicing
The goal of this approach is to ensure that the end user of our products :
- Gets advise on what to buy for his specific needs
- Gets acquainted with our product in order to get the most out of it
- Learns about our worldwide dealer network
Our service department is at your disposal to reply to all questions regarding :
Pre-sales service :
- Product information
- Information on Automatic Start-Stop Systems
- Information on all kinds of protection
Service towards our dealers during the sale :
- Determination of the exact need of the customer
After sales service :
- Technical questions
- Assistance to client's repair departments
Certain engines have a different warranty period. Please take a look at our website for these warranty periods. We take responsibility for our products and we ask our suppliers to do the same! To avoid problems, you have to make sure that the generator is used properly and that maintenance is carried out according to the provided service manual.
Inform e-power upfront if you are going to use your generator in unusual circumstances, so that the warranty period can be adapted to the circumstances. Please be aware that warranty is only valid when maintenance is regularly carried out by a e-power distributor. Commercial loss, transport costs, waste of time or costs for renting a spare generator are not covered.
When a e-power dealer is going to carry out a repair, he has to contact e-power before he starts working on it. He has to fill in the warranty claim document and send it to e-power together with detailed pictures of the problem. e-power will inform the dealer about the best way to carry out the repair. Make sure that the serial number, engine number and/or alternator number of the generator set are legible. Loose components or generators that have already been disassembled are not covered by warranty. Alterations to the generator can cause the warranty to expire.